Returns and Refunds Policy
Returns & Refunds Policy
At Rabbits on the Run Catering, we take great pride in delivering high-quality, fresh catering that meets your expectations. As our products are made-to-order food items, we are unable to offer exchanges or returns. However, if you are unsatisfied with your order, we are happy to assist with a refund under the following conditions:
Refund Eligibility
We will offer a refund if:
✔ Your order was incorrect or did not match what was ordered.
✔ There was a quality issue with the food received.
✔ Your order was not delivered as agreed.
How to Request a Refund
If you believe you are eligible for a refund, please contact us at catering@rabbitgroup.co within 24 hours of receiving your order with:
📸 A clear description of the issue.
📸 Photos of the product (if applicable).
📍 Your order number and details.
Our team will review your request and respond as quickly as possible. If approved, refunds will be processed to the original payment method within 3-5 business days.
Important Notes
- We do not offer refunds for change of mind.
- We cannot refund orders where incorrect delivery details were provided by the customer.
- All refund requests must be made within 24 hours of order receipt.
If you have any concerns, please reach out – we’re committed to ensuring you have the best experience with Rabbits on the Run Catering.
Contact Us
📍 Address: 28 Tallowwood Street, Seven Hills QLD 4170
📧 Email: catering@rabbitgroup.co
🌐 Website: https://rabbitsontherun.catering
📜 ABN: 79 858 543 815