Refund policy

Welcome to Rabbits on the Run Catering.

We take great pride in preparing fresh, made-to-order catering items. Because our products are perishable food items, we do not offer returns or exchanges. However, we are committed to customer satisfaction and will provide refunds in eligible cases.

we take great pride in preparing fresh, made-to-order catering items. Because our products are perishable food items, we do not offer returns or exchanges. However, we are committed to customer satisfaction and will provide refunds in eligible cases.

 

Returns & Exchanges

Due to the nature of our products (fresh food prepared to order), we do not accept returns or exchanges.

 

Refund Eligibility

Refunds may be offered if:

➜ The order received was incorrect

➜ The order did not match what was purchased

➜ There was a quality issue with the food

➜ The order was not delivered as agreed

 

Refund Request Timeframe

All refund requests must be submitted within 24 hours of receiving your order.

 

How to Request a Refund

To request a refund, please contact us at:

➜ shop@rabbitsontherun.catering

➜ Within 24 hours, please include:

➜ A clear description of the issue.

➜ Photos of the product (if applicable).

➜ Your order number and details.

➜ Our team will review your request

➜ We will respond as quickly as possible.

 

Refund Processing

If approved, refunds will be processed to the original payment method within 3–5 business days.

 

Non-Refundable Situations

Refunds will not be provided for:

➜ Change of mind or personal preference

➜ Orders with incorrect delivery details

➜ Requests submitted after the 24-hour timeframe

 

Contact Us

If you have any concerns, please reach out, we’re committed to ensuring you have the best experience.

 

📍 Address: 28 Tallowwood Street, Seven Hills QLD 4170

📞 Phone: 0408 324 855

 📧 Email: shop@rabbitsontherun.catering

🌐 Website: https://rabbitsontherun.catering

🕒 Trading Hours: Daily 6:00am - 3:00pm 

🚫 Closed on Public Holidays

📜 ABN: 14 138 989 456

 

For urgent inquiries outside business these hours, please email us, and we’ll get back to you as soon as possible.